We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at alan@bactigrow.com. Once a return is approved, items must be sent to the following address:
15415 COUNTY ROAD 149
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions about a return, contact us at alan@bactigrow.com.
Damages and Issues
Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Certain items cannot be returned. This includes perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods such as beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases.
Sale items and gift cards are not eligible for return.
If you have questions about whether a specific item qualifies for return, please get in touch and we will confirm.
Exchanges
The fastest way to receive the item you want is to return the item you currently have. Once the return is accepted, you may place a separate order for the new item.
European Union 14 Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with our standard return policy, the item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. The receipt or proof of purchase is also required.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received a refund, please contact us at alan@bactigrow.com.
